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Acceptable Use Policy (AU)

Effective: November 21, 2024

This Acceptable Use Policy (AUP) forms part of the right granted by Oolio Pty Limited ACN 657 508 426 trading as Oolio Pay (we, us or our) to you for the use of the Oolio Pay services (Oolio Pay Services).

1. Purpose

The primary purpose of this AUP is to ensure the intended, efficient, lawful and ethical use of Oolio Pay Services for the benefit of all of our users. It sets out the things that you can and cannot do with Oolio Pay Services and applies in addition to the terms of service and other documents set out in clause 1.2 of the terms of service as agreed with you (Agreement).

2. Responsibilities generally

2.1. You must, and must ensure that any person who accesses and/or uses the Oolio Pay Services on your behalf (each, an End User)

  1. use the Oolio Pay Services in good faith and for their intended purpose;  
  2. use the Oolio Pay Services in accordance with the Agreement;
  3. use the Oolio Pay Services in compliance with applicable laws, regulations, rules (including any scheme rules) or codes of conduct (Laws);
  4. use the Oolio Pay Services in a manner that does not unreasonably interfere with or harm other users of the Oolio Pay Services;
  5. only use the Oolio Pay Services to process payments in accordance with the Agreement;
  6. comply with any reasonable instruction from us to modify your use of the Oolio Pay Services that, in our reasonable opinion, contravenes this AUP or the Agreement; and
  7. comply with any request from us to assist in preventing any breach of this AUP, or in respect of any legal action that is taken in respect of the Oolio Pay Services. We will reimburse you for any reasonable out of pocket expenses where you provide such assistance, provided the cause of the breach or the initiator of the legal action is not you, and we have agreed to reimburse any such specific expenses in writing in advance.

2.2. You must not, and must not permit any End User to:

  1. use the Oolio Pay Services:
    1. for any purpose other than processing payments in accordance with the Agreement;
    2. to process any transaction that is:
      1. not permitted by applicable Laws or is otherwise illegal to offer or provide to or from any relevant jurisdiction;
      2. not an Authorised Product or Service (as defined in the Agreement);
      3. fraudulent or reasonably suspected to be fraudulent;
      4. connected to any person or entity listed on the prohibited and restricted products and services list available on our website at , as amended from time to time; 
    3. in breach of the Privacy Act 1988 (Cth) or any other applicable data protection laws in any relevant jurisdiction, including any intentional access, creation, modification, transmission, distribution or storage of information, data or material;
    4. in connection with any criminal act, theft or fraudulent activity of any kind;
    5. for the benefit of a third party and/or permitting use by, or reselling the use of the Oolio Pay Services to, a third party;
    6. in any way that interferes with or prevents the proper functioning of the Oolio Pay Services;
    7. in any way that would unreasonably prevent another user from using the Oolio Pay Services;
    8. to access any other person’s account other than your allocated account connected with the Oolio Pay Services;
    9. to offer or distribute fraudulent goods or services;
    10. to carry out security breaches or disruptions of network communication. Security breaches include, but are not limited to, accessing data of which you are not an intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data. For the purposes of this paragraph, "security breaches" includes, but is not limited to, network sniffing, pinged floods, packet spoofing, denial of service, and forged routing information for malicious purposes (except for the legitimate use of aliases and anonymous remailers, which is permitted); or
    11. to interfere with or deny service to anyone;
  2. access any other person’s account other than your allocated account on the Oolio Pay Services;
  3. upload any content about a person without the person’s consent or using the Oolio Pay Services to violate any legal rights of any person or company or other entity in any jurisdiction;
  4. undertake any form of computer hacking or introduction of malicious programs into our or any of our service providers’ network, computer or servers (e.g., viruses, worms, Trojan horses, e-mail bombs, broadcast attacks or any other flooding techniques) or otherwise violating the security or integrity of any of our or our third party providers’ network computer or communications systems or software applications;
  5. disclose your Oolio Pay Services password to others or allowing use of the Oolio Pay Services by others who are not authorised to do so including attempting to probe, scan or test the vulnerability of an account or the Oolio Pay Services;
  6. use any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable, any persons' use of the Oolio Pay Services;
  7. do anything to circumvent user authentication or security of any of our hosts, networks or accounts or those of our customers or third party providers;
  8. engage in any act which we reasonably believe:
    1. breaches the provisions of any applicable laws;
    2. is unlawful; and/or
    3. contravenes this AUP; and/or
  9. aid, abet, counsel or procure any of the above. 

3. If you do not comply with this AUP

If we become aware of a breach, or threatened breach of this AUP, then we may take any action that we deem, in our reasonable discretion, prudent or necessary to prevent or remedy that breach, including immediately and without notice:

  1. preventing access by you or any End User to the Oolio Pay Services; and/or
  2. instruct the relevant payment processor to withhold any amounts payable to you; and

If you breach this AUP, you will be in breach of the Agreement, and we may, in addition, exercise any right or remedy set out in the Agreement.

4. Amendments to this AUP

This AUP may be changed by us in our reasonable discretion from time to time. You acknowledge and agree that we are not required to give you notice of any changes to this AUP. Any changed version of this AUP applies from the date that it is posted to our website.

5. Questions or comments

If you have any comments or questions on this AUP please contact us via the contact page.