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Waitlist

Turn waiting into an experience for your guests

Tired of crowded entrances and frustrated guests? Oolio’s Waitlist feature transforms your waiting experience. Give your customers the freedom to wait their way while you manage your venue’s flow with total control.

Give every guest a better welcome

Hospitality is all about the little things that make people feel valued. With Oolio Waitlist, you can eliminate guesswork and long lines, giving your guests a smooth experience from the moment they arrive.

Give VIPs the priority they deserve

Do you have loyal customers, special reservations or members? Use the Priority tag on the waitlist to move them to the top of the list. A simple way to acknowledge your best customers and make them feel special.

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Get up and running in minutes

Setting up and managing your waitlist is straightforward. You have full control to customise the experience for your team and your guests.

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Join the waitlist with ease

A guest scans your unique QR code or uses a link to access the waitlist on your website and instantly receive a confirmation.

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Manage on your POS

Your team can see the entire queue at a glance, add guests manually, and prioritise bookings with a single tap, in real-time.

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Notify guests when ready

When their table is ready, notify your guests via SMS, letting them know their table is ready. No more shouting names across the queue.

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Welcome your guests

Assign a table directly from your floor plan, when the guests arrive, automatically linking their details for a personalised guest experience.

Let guests sign themselves up to the Waitlist

Let guests add themselves to your waitlist by simply scanning a QR code or via your website. This contactless process reduces the burden on your front-of-house staff, allowing them to focus on providing great service.

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Reduce perceived wait times

Keep your guests informed with smart, dynamic wait time estimates. When customers know what to expect, they are happier to wait, freeing them to browse nearby shops instead of crowding your entrance.

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See how Waitlist works